Contacting our pensions team

If you have a general enquiry about your LGPS pension, you may wish to have a look at our web pages first. You may find the answer you are looking for, which will save you time contacting us.

Find out how to contact us and what you need to tell us if:

If you need any help with your LGPS pension, contact the Pensions Team in one of the following ways.

Use the website ‘contact us’ form

If you cannot access my pension online, you can securely contact us online using the website contact form. You must submit your personal information to enable us to verify your account and process your enquiry efficiently.

What you need to tell us

To ensure we can identify your account and validate your request, when contacting us by Email, Telephone or in writing you will need to tell us:

  • your full name
  • your national insurance number
  • your date of birth
  • your address and postcode

If you forget to include these things, we will need to contact you to ask you for them which will delay your request.

Email us

You can email the Pensions team at: avonpensionfund@bathnes.gov.uk

Call our member helpline

We have a dedicated member helpline with trained Officers ready to assist you with your query.

Telephone: 01225 39 5100 (Lines are open Monday to Friday 9am to 2pm).

We cannot accept changes or updates to your pension account over the telephone.

Write to us

If you wish to write to us, you can at: Avon Pension Fund, Bath & North East Somerset Council, Lewis House, Manvers Street, Bath, BA1 1JG

Complaints

If you have a problem with your pension benefits, contact us in the first instance. We will always do our best to resolve it.

If you wish to make an official complaint, there is a procedure you will need to follow. For more information about the resolution procedure visit the Help with pension problems section

Your feedback matters to us

We always welcome your feedback to enable to us to improve our services.

If you have any comments or suggestions or you wish to pay us a compliment you can Email: avonpensionfund@bathnes.gov.uk